Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and what we cannot. We are an independent research site about casinos and betting sites not on GamStop, so some questions are better sent elsewhere. We say which below.

How to reach the editorial team

Use the contact form or the contact details shown on this page or in the site footer. We have not published a separate phone number, live chat or postal address here, so please do not rely on any that you find elsewhere claiming to be ours. Messages sent through other channels may not reach us.

To help us reply properly, include:

1. The page you are writing about, or its address.
2. What you read, and what you think is wrong, missing or unclear.
3. Any evidence, such as a screenshot of the casino's terms with the date you saw them.
4. Your first name and a reply address.

Please do not send passwords, full card numbers, identity documents or bank details. We never need them.

What we can help with

• Corrections. Bonus terms, payment options and limits change often. If something on a page looks out of date, tell us. We will check it against the casino's published terms and update the page where we can verify the change.
• Questions about our reviews. If you want to know how we assessed a casino, or why one ranks above another, ask. Our rankings are editorial and commission does not buy position.
• Reader experiences. Information about a casino's terms, verification checks or withdrawal handling is useful to us. We treat it as reader input, not as confirmed fact, until we can check it against a source.
• Suggestions. Tell us which topics you want covered, for example bonus conditions, payment methods or verification checks.
• Business and editorial enquiries. Operators and partners can write to us. A message does not guarantee a listing, a review or a particular position.

What we cannot do

We do not run any casino or betting site, and we cannot see anyone's account. That means we cannot:

• Release, speed up or reverse a withdrawal.
• Reopen a closed account or change a casino's decision on a bonus.
• Act as a legal adviser or negotiate with an operator for you.
• Remove a self-exclusion, including one registered with GAMSTOP.

We will not promise outcomes, and we will not help anyone get around a self-exclusion they have set up to protect themselves.

If you have a problem with a casino

Start with the casino. Use its customer support, keep copies of your messages, and note dates, amounts and the terms it relies on. If the first reply does not settle things, ask for its formal complaints procedure and for a written final response. Be aware that sites outside the UK licensing system may offer fewer routes for escalation than UK-licensed operators, and some complaints bodies will only handle disputes about operators they cover. Check which route applies to the licence the casino actually holds before you rely on it.

For background on licences and how we approach them, see our guide to trusted non GamStop casinos in the UK.

Support for gambling concerns

If gambling is causing you worry, you can contact GamCare, the UK support service, through its helpline and online chat. Your own account tools also help: deposit and loss limits, time-outs and self-exclusion. GAMSTOP is the national self-exclusion scheme for UK-licensed operators. Sites not on GamStop do not take part in it, so it will not block them. Blocking software can help limit access to gambling sites on your devices.

You must be 18 or over to use the gambling sites we cover. Only gamble with money you can afford to lose, and never treat gambling as income or a fix for money worries. If you are struggling with debt, a free debt advice service can help.

How we handle your message

A member of the team reads each message. We aim to reply to genuine enquiries, but we have not set a fixed response time, and busy periods may mean a wait. We use your details only to answer you. We do not sell them to casinos.

Corrections are checked against the operator's published terms and dated by our fact-check process. The current review date for this site is 1 October 2026. Bonus offers are advertising from the casinos, so always read the full terms before you deposit.

Commercial disclosure

Non Gamstop Casinos may earn commission if you join a casino through a link on this site. That does not decide rankings, and it does not change what we say about a casino's limitations. If you think a page is unfair or misleading, tell us.